Effective Date: 22/07/2025
Bespoke Foods Pty Ltd (ABN 44 612 483 968) (“we”, “us”, “our”) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information, and how you can access or correct it, or make a complaint.
1. What information we collect
We may collect the following types of personal information:
- Your name, contact details (such as email, phone, address), and social media handles
- Demographic details such as age or location
- Information you provide when you contact us (such as through our website, social media, or competitions)
- Details of products you purchase or enquire about
- Any other personal information you choose to provide
We do not knowingly collect sensitive information unless required and with your consent.
2. How we collect information
We collect personal information directly from you when you:
- Contact us by phone, email, or through our website
- Follow or interact with us on social media
- Enter a competition or promotion
- Participate in surveys, feedback, or marketing activities
We may also collect limited information from third parties or publicly available sources when relevant and permitted by law.
3. Why we collect your information
We collect, hold, use, and disclose your personal information to:
- Provide our products, services, and customer support
- Process orders, enquiries, or competition entries
- Communicate with you about products, offers, or updates
- Improve our website, marketing, and customer experience
- Comply with legal and regulatory obligations
If you opt in to receive marketing communications, you can opt out at any time.
4. Disclosure of personal information
We may share your personal information with:
- Our service providers, contractors, or partners who assist with operations, marketing, or IT support
- Regulatory or legal bodies, if required by law
- Social media platforms, but only as permitted under their terms and your settings
We will not sell or rent your personal information to third parties.
5. Data storage and security
We store personal information in both electronic and physical formats. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
6. Accessing and correcting your information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To do so, please contact us using the details below.
7. Making a complaint
If you have any concerns about how we handle your personal information, please contact us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
8. Contact us
For privacy queries, access or correction requests, or complaints, please contact:
Bespoke Foods Pty Ltd
Email: sales@bespokefoods.com.au
Phone: 03 9768 9325
Address: 24 Egan Rd, Dandenong, 3175, VIC, Australia
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.